Privacy Policy

Online Bookings: Online bookings are managed by the appointment scheduling software Acuity Scheduling, who are fully compliant with the General Data Protection Regulation (GDPR). When booking online your name, e-mail and telephone number will be collected. This data will be used to send out e-mail and text booking reminders and in certain cases for your therapist to contact you regarding your appointment. Your details are treated as confidential and will not be shared with any third parties, unless required by law or the judicial authorities. Your contact details are automatically deleted from the online booking system after 6 months, after which time you will be asked to enter your contact details again should you wish to book an appointment online.

Consultations Forms: Any information collected from you during an initial treatment consultation or in connection with subsequent treatments, will be treated as confidential and will not be shared with any third parties, unless required by law or the judicial authorities. The information collected on such occasions may be contact details, contraindications, general state of health or any other information relevant to the treatment you're receiving. This information will allow your therapist to tailor the treatment according to your needs, and to continue to offer you the most suitable treatment. Your details will be stored on a consultation form, and will be kept in a secure location in the clinic.

Your Right to View your Personal Details: You have the right to view the information held on you at any time. Please e-mail contact@moyaltherapies.co.uk stating your full name and treatment received. Your therapist will adhere to reply to you within 7 days with the information you requested. In any case it will take no longer than 30 days for you to receive a reply. 

Your Right to Have Your Details Removed: You have the right to have your details removed at any time, be it from the appointment scheduling system or any information in relation to a treatment you have received. Please e-mail contact@moyaltherapies.co.uk stating your full name and the treatment you received. Your therapist will adhere to reply to you within 7 days with the information you requested. In any case it will take no longer than 30 days for you to receive a reply.